What do library users want?

The Pew Research Center’s Internet and American Life Project recently published the results of a survey: “Library Services in the Digital Age” (PDF file). The takeaways address the question: “What do library users want?” An article from American Libraries lays out the takeaways:

  1. People love their libraries even more for what they say about their communities than for how libraries met their personal needs.
  2. Libraries have rebranded themselves as technology hubs.
  3. The public wants everything equally, so library leadership will matter in setting priorities.
  4. The public invites you to be more engaged in knotty problems.
  5. Libraries have both a public relations problem and an opportunity.
  6. The target audiences for engagement and outreach are not hard to identify.

Read the article, or the report. Both are illuminating. 

About Sandra Fernandez

Sandra Fernandez is a social media and public relations consultant, tech enthusiast, book lover, and blogger. You can find her main blog at and more of her writing at

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